Below you'll find samples of Randy's work, including written material, radio and video appearances. Additional works, organized by date, topic and publication, are available using the navigation links at right.
"The Autonomous Enterprise"
Harvard Business Review Analytic Services, February 2021
Businesses have been using digital technology to automate the workplace for more than half a century, helping them get work done faster, safer, and more reliably. Now, greater gains may be on the horizon.
"The CEO's Innovation Playbook"
Harvard Business Review Analytic Services, November 2019
Fifty actions to spark innovation and accelerate growth, from a dozen of the world's most innovative CEOs.
"Beyond Rewards: Raising the Bar on Customer Loyalty"
Harvard Business Review Analytic Services, October 2019
Eager to create enduring relationships with customers, companies are looking beyond traditional loyalty programs built on economic rewards such as points, airline miles, discounts, or cash back.
"The Age of Personalization: Crafting a Finer Edge"
Harvard Business Review Analytic Services, September 2018
As the digital age offers up new ways to fight for customer mindshare and dollars, consumer-facing organizations are responding with new efforts to personalize the customer experience—and reaping big rewards in the process.
"The Future of Work is Now"
Harvard Business Review Analytic Services, September 2019
The way work gets done is poised to undergo a dramatic transformation, driven by developments that just a few decades ago were largely the province of science fiction.
"The Event Marketing Evolution"
Harvard Business Review Analytic Services, September 2018
New technology shows companies exactly how their events are translating into real revenue and profit growth—all while making event management easier and delivering a better customer experience.
"In the Game: Traditional Financial Instutions Embrace Fintech Disruption"
Harvard Business Review Analytic Services, June 2019
Transform, or suffer the consequences. For many established enterprises, that’s the deal on the table. Adapt to or adopt the new technologies disrupting industry after industry, or pay a penalty in the form of decreased customer loyalty, forgone business opportunities, and lost revenue.
"IT Security: New Analytics-Driven Model"
Harvard Business Review Analytic Services, February 2019
The relentless digitalization of the world around us has created new opportunities for businesses and other large organizations, but also introduced new risks. Enterprises today must protect not only their own data, systems, and intellectual property, but also content shared by customers, vendors, distributors, and other stakeholders.
"Improving the Patient Experience"
Harvard Business Review Analytic Services, January 2019
For nearly all of history, the medical profession has measured its effectiveness largely by one metric: clinical outcomes. Today, the focus can’t be that narrow. Thanks to a combination of market and regulatory trends, there’s a new emphasis on tracking and improving not just patient outcomes but the entire human experience of being a patient.
"The Age of Peronalization: Crafting a Finer Edge"
Harvard Business Review Analytic Services, October 2018
As the digital age offers up new ways to fight for customer mindshare and dollars, consumer-facing organizations are responding with new efforts to personalize the customer experience—and reaping big rewards in the process.
"The Event Marketing Evolution: An Era of Data, Technology and Revenue Impact"
Harvard Business Review Analytic Services, September 2018
New technology shows companies exactly how their events are translating into real revenue and profit growth—all while making event management easier and delivering a better customer experience.
"Asia: Time to Refocus"
Harvard Business Review Analytic Services
However logical it may have been a decade or so ago, pursuing a land-grab strategy no longer makes sense for multinationals seeking profit in fast-moving Asia.
"The Ease of Automation and Guaranteed Lifetime Income"
Prudential Retirement white paper - June 2016
What participants want from their defined contribution retirement plans
Cloud-Based Finance for the Talent-Driven Enterprise
Harvard Business Review Analytic Services - 2015
Expanding the Case for Stable Value
New insights from Prudential into what drives decision-makers to embrace stable value funds. - 2015
"Transformational Journeys: Modern Business Planning"
Harvard Business Review Analytic Services - late 2014
How cloud-based financial plannig and analysis systems are helping companies work faster and smarter.
“What Every CFO Needs to Know Now about Weather Risk Management”
White Paper - July 2008
*A white paper commissioned by Storm Exchange Inc. and the Chicago Mercantile Exchange.